8 days after placing the order, having heard nothing, I enquired about progress. I was informed that the wine was at the Chiswick store to be picked. I noted that I had paid a £9.99 delivery charge, so why was I now being asked to pick it up? I was informed that I could pick it up and that the delivery charge would be refunded. I have some issues that I believe reside with you:
1. I was left to inquire after my order.
2. After paying the delivery charge, I was, without further explanation told to pick it up.
3. I still don't know if you are able to deliver.
The wine was brilliant.