12 Hours per Week - Including evenings and weekends

We are looking for a passionate and knowledgeable wine enthusiast to join our dynamic wine stores across South West London.

About Us

The Good Wine Shop is an award-winning independent wine merchant with a range that is genuinely distinctive in both breadth and depth. We work closely with some of the UK’s leading boutique and specialist importers, giving our team access to exceptional small-production wines that are rarely found in mainstream retail.

How We Work

Our values shape everything we do:

· Genuine Hospitality – Warm, welcoming, and respectful to customers and colleagues

· Infectious Curiosity – Always learning, always exploring

· Working Together – Trust, honesty, and shared success

· Taking Ownership – Proactive, accountable, and proud of our work

· Cultivating Success – Open communication and commercial awareness that supports long-term careers

Why Join Us?

This is an opportunity for someone who cares about provenance, producer relationships and great wine — not simply volume selling. You’ll work with an ambitious and knowledgeable customer base, helping people discover wines across a diverse range of regions, styles and price points.

We invest in our people through regular training, tastings and professional development, including support for WSET qualifications. It’s an environment where commercially minded wine professionals can develop their expertise and build a rewarding career within an independent business that values knowledge, standards and accountability.

What You Can Bring

· A genuine interest in wine and a willingness to continue developing your knowledge.

· Excellent communication and customer service skills.

· The ability to confidently discuss and advise on wine, spirits and beer across all levels, including fine wine. WSET Level 2 or equivalent is desirable.

· Hospitality or table service experience would be beneficial, but is not essential for our drink-in offering.

· Strong organisational skills and excellent attention to detail.

· A high level of integrity and reliability, with a warm and friendly manner.

· Good IT and technology skills.

· A smart and professional image and attitude, together with a good sense of humour.

What We Can Offer

· Competitive hourly rate plus service charge

· Generous staff discount and quarterly wine allowance.

· Regular staff training and development, including support for WSET courses.

· Cycle to Work scheme.

· Company pension scheme.

· The opportunity to earn additional income by hosting in-store tastings.

If you feel this Wine Advisor role is right for you, please send a cover letter outlining your suitability, together with your current CV, to careers@thegoodwineshop.co.uk.

Please note that only shortlisted candidates will be contacted.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required.

The Good Wine Shop Ltd | London
Full-time | 45 hours per week (rota including evenings & weekends)

About Us
The Good Wine Shop is an award-winning independent wine merchant built on one simple belief: great wine is about people, stories, and moments of genuine pleasure.
We work with exceptional artisan and family producers and pride ourselves on warm,
knowledgeable hospitality, infectious curiosity, and a collaborative team culture.

The Role
As Lead Wine Advisor, you are the lead presence on the shop floor and a key driver of both customer experience and commercial performance. You will lead by example—delivering outstanding service, developing long-term customer relationships, and ensuring smooth day-to-day store operations.
This role suits someone who combines strong wine knowledge with ownership, organisation, and a genuine love of independent retail.

Key Responsibilities
Store Leadership & Operations
 Oversee the daily running of the store, maintaining exceptional standards of service, presentation, and efficiency
 Complete daily handovers to ensure clarity, continuity, and accountability across the team
 Execute Monthly Store Matrix tasks accurately and on time
Customer Experience & Private Clients
 Deliver warm, knowledgeable, and personalised service to every customer
 Build and maintain long-term customer relationships rooted in trust and storytelling
 Maintain accurate Private Client Logs and proactively develop private client leads
 Identify and refer qualified opportunities to the Private Client Manager
Tastings & Events
 Lead the preparation, delivery, and follow-up of in-store tastings
 Represent the business with confidence and professionalism during customer events
Administration & Communication
 Manage the store email inbox, responding promptly and professionally to enquiries
 Support clear, direct communication within the team and wider business
Stock, Cellar & Presentation
 Maintain a well-organised, efficient cellar and back-of-house operation
 Uphold store cleanliness and visual standards in line with company guidelines
 Support quarterly stocktakes and stock control processes
What We’re Looking For
 Strong wine knowledge (WSET Level 3 or equivalent) and a genuine passion for independent retail
 Proven ability to deliver exceptional customer service and hospitality
 Highly organised, detail-driven, and comfortable taking ownership
 Confident written and verbal communicator
 A team-first mindset with the humility to mentor others and collaborate openly

How We Work
Our values shape everything we do:
 Genuine Hospitality – Warm, welcoming, and respectful to customers and colleagues
 Infectious Curiosity – Always learning, always exploring
 Working Together – Trust, honesty, and shared success
 Taking Ownership – Proactive, accountable, and proud of our work
 Cultivating Success – Open communication and commercial awareness that supports long-term careers

Package & Incentives
 Competitive salary + service charge
 Quarterly wine allocation
 Performance-linked bonus structure based on key KPI’s

Why Join Us?
The Good Wine Shop is an award-winning independent merchant with a wine range that is genuinely distinctive in both breadth and depth. We work closely with some of the UK’s leading boutique and specialist importers, giving our team access to exceptional, small-production wines that are rarely found in mainstream retail.
This is an environment for people who care about provenance, producer relationships, and serious wine knowledge — not just volume selling. You’ll engage with an ambitious, knowledgeable customer base and develop real expertise across diverse regions and styles.
We actively support professional development, including WSET qualification support, and provide the platform for commercially minded wine professionals to build long-term careers within an
independent business that values standards, accountability, and expertise.

How to Apply:
Please forward your CV and cover letter explaining your suitability for the position to
careers@thegoodwineshop.co.uk
All applicants must be eligible to live and work in the UK. Only short-listed applicants will be contacted.