Where do you deliver to?
We deliver throughout the United Kingdom and the European Union and all delivery charges for these destinations are enabled in the checkout. Alternatively you can collect orders from our stores at no charge. We can also send wine to selected destinations outside the EU; for further information on international deliveries please contact us on firstname.lastname@example.org or call 020 3489 5610.
When will my order be delivered?
All orders should be delivered within 2-3 working days unless we advise you otherwise. Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland can take 6 to 10 working days. Delivery will take place on Monday to Friday between 9am and 5.30pm. There is a surcharge for weekend deliveries. We only use couriers with first class online tracking so you will be able to track your order from warehouse despatch to delivery.
Can I receive my goods at an alternative address?
Yes of course - just enter the relevant delivery address at checkout. If you are a regular customer then it is best to set up all your delivery addresses in your account and then they will all be available at checkout. We do require phone numbers for all addresses to ensure accurate and timely delivery. If you are visiting from overseas and would like your order delivered to your hotel on a specific day, please feel free to enter the hotel address and your arrival-departure dates.
What happens if I am not there to accept the delivery?
If you are not going to be there to receive the delivery of your wine, don’t worry. You can either designate a safe place for the delivery in the “Special Delivery Instructions” section of the checkout (for example: leave at back of the house or leave with neighbour) or our courier will leave a card so that you can contact them and rearrange delivery at a more convenient time. Please note if you choose to have your order left with a neighbour or put outside your premises and not signed for we cannot hold any responsibility for loss whatsoever.
What are your delivery charges?
Mainland UK - Free for orders over £150
Scottish Highlands and UK Islands - £12.50 per order for order values up to £250
Scottish Highlands and UK Islands - Free for orders over £250
Northern Ireland - £20 per case of 12
European Union - £15-£35 per case of 12 depending on the Zone. (Details here)
Postcode and country specific rates are shown in detail on the checkout pages.
What happens if any of my wines are damaged?
If you receive your order and some or all of the bottles are broken or damaged please let us know immediately by contacting us on 020 3489 5610 or email@example.com. We can either arrange for the damaged wine to be collected & provide replacements or we can refund you for the value of the breakages, depending on your preference. Please ensure that you retain the original packaging and re-secure (where possible) damaged wines in that packaging so that the courier is able to securely return the wines. All return courier charges are for the customer's account unless stated by prior agreement.